Last updated 15 September 2026
Deleting your Connec8 Plans account
For gyms · Owners, admins and trainers · Looking for the member documents?
You can delete your Connec8 Plans staff account yourself, in the app or on the web. No email, no form, no waiting for us to action it.
1. How to do it
In the app: More → Delete account. Confirm with your password.
On the web: Settings → Delete account. Confirm with your password.
If you cannot sign in, email support@gymconnec8.com from the mobile number on the account and we will delete it for you within 30 days.
2. What is deleted immediately
- Your password. The hash is erased. There is nothing left to sign in with.
- Every session, on every device. You are signed out everywhere at once.
- Your notification tokens. No device receives anything from us again.
- Your access to every gym. Your memberships end.
- Your mobile number is released. You can sign up again with the same number and you get a completely fresh account — no gym, no team, no history carried over.
3. What is kept, and why
Your name and mobile number are retained against records that name you — the plans you generated, and the credits your gym spent doing it. We keep them because those records have to stay attributable: a gym’s billing history with an unidentifiable actor in it is not an auditable record, and the Companies Act 2013 and Income-tax Act 1961 require financial records to be kept for eight years.
The gym’s own records are not yours to delete, and are not deleted. Its members, their intake answers and their plans belong to the gym, which is the Data Fiduciary for them. A member who wants their data erased should ask their gym — see section 2 of the Privacy Policy.
4. If you own a gym
Deleting an owner account closes the gym. Its staff lose access, its QR code stops accepting submissions, and no more plans can be generated. Members, plans and billing history are retained as described above.
This is deliberate: a gym with a deleted owner has nobody able to manage its billing, rotate its QR code or invite staff, and there is no route back into it. If you want the gym to carry on without you, contact support@gymconnec8.com to transfer ownership before you delete your account.
5. Questions
Grievance Officer: Harshit Gandhi
Email: support@gymconnec8.com
Phone: +91 9752769420
Address: House No 22, Panchwati Colony, Airport road, Bairagarh, Huzur, Bhopal Madhya Pradesh - 462030