Terms of Service

By accessing and using Connec8 Plans Staff, you agree to be bound by these Terms of Service. You accept them, together with our Privacy Policy, by ticking the box that says so before you sign in. We keep a record of each acceptance — which version you accepted, when, and the IP address, device and app version it came from — as the electronic record of this agreement. When these terms change in a way that matters, we will ask you to accept them again before you continue. Creating an account, or using the service on behalf of a gym that has one, means the gym accepts them. If you do not agree, please do not use our services.

Connec8 Plans Staff provides tools for gyms to collect member intake answers, generate AI-powered workout and diet plans, review and store them, and share them with members. The service includes member management, staff access with role-based permissions, subscription and credit billing, optional WhatsApp plan delivery, and gym equipment and branding setup. It is software for a gym’s own use with its own members. It is not a medical service, a diagnostic tool, or a substitute for a qualified professional — see section 8.

To use our services, you must:

• Be aged 18 and over, acting for a gym that operates lawfully in India.
• Provide accurate and complete registration information for your gym.
• Maintain the security of your account credentials and staff login details.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activities under your account, including actions by staff members you grant access to.
• Ensure staff roles and permissions are configured appropriately for your organization.
• One phone number, one live account. You may delete your account and sign up again with the same number; you start fresh, and the gym’s existing records stay with the gym.

Our services are offered on a subscription basis with credit-based plan generation. By subscribing, you agree to:

• Pay all applicable fees as described in your selected plan. Prices are in Indian Rupees and include taxes where they apply.
• Automatic renewal unless cancelled before the renewal date.
• A credit is spent when a plan is generated, not when a member submits a form. A request you reject costs nothing, and a generation that fails costs nothing.
• Regenerating a plan costs full price, because it is a second generation. If our own systems retry a job internally, that is not a regeneration and you are charged once.
• What each plan type costs is shown on the button before you press it.
• Included credits belong to the term and do not roll over. Credits bought as a top-up pack do not expire while your subscription is live.
• Running out of credits stops generation. It does not silently bill you more, unless we have agreed overage with you in writing.
• No refunds for partial subscription periods, except as set out in section 10.

As a gym administrator, you acknowledge that your gym is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 for member data you collect. We process that data on the gym’s instructions. You therefore agree to:

• Obtain each member’s free, specific, informed and unambiguous consent before submitting their details, including consent to receive their plan by WhatsApp where that is enabled.
• Not submit an intake form for anyone under 18 without parental consent.
• Keep member data accurate, and correct it when a member says it is wrong.
• Handle members’ requests to see, correct or delete their data, and tell us when action is needed on our side.
• Not use the platform to store sensitive medical records beyond the basic fitness and dietary fields supported by the intake form.
• Comply with applicable data protection laws in your jurisdiction.

A gym that submits member data without consent is in breach of these terms and indemnifies us against claims arising from it.

You agree not to:

• Use the service for any unlawful purpose.
• Resell, sublicense or white-label the service without our written agreement.
• Use it for anyone who is not your own gym’s member.
• Submit invented, scraped or third-party data, or anybody’s details without their consent.
• Attempt to gain unauthorized access to our systems or other users’ data.
• Attempt to reverse-engineer the service, extract the prompts, or use it to build a competing product.
• Interfere with or disrupt the service.
• Share your account credentials with unauthorized individuals.
• Upload malicious content or code.
• Automate access, evade rate limits or the intake form’s abuse checks, or share a gym QR code publicly in a way that invites submissions from people who are not members.
• Use the platform to send spam or unsolicited communications to members.

All content, features, and functionality of Connec8 Plans Staff are owned by M/S Connec8 and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without prior written consent.

• Your data is yours. Your gym’s member records, intake answers and generated plans belong to your gym. We claim no ownership and do not use them to train models.
• The software is ours. The application, its prompts, its equipment catalogue and its designs remain M/S Connec8’s.
• AI-generated workout and diet plans created through our platform are licensed for use with your own members for as long as your account is live.

Connec8 Plans Staff provides AI-powered plan generation as a productivity tool for gym administrators. When you generate a workout or diet plan, your member’s profile data (fitness goals, body metrics, experience level, dietary preferences, and any medical conditions they have disclosed) is processed by an AI service to produce a personalised plan.

• Review before sharing: You are responsible for reviewing all AI-generated plans before assigning them to your members. Plans may contain errors or suggestions that are not appropriate for a specific member’s circumstances.
• Member consent: Before generating a plan using a member’s health and fitness data, you must ensure that the member has consented to their data being used for this purpose.
• No liability: Connec8 Plans is not liable for any injury, adverse health outcome, or loss arising from plans generated through the platform or from your decision to assign or not review any plan.

You acknowledge that AI-generated content may not always be accurate and that it is your professional responsibility to exercise judgment before sharing any AI output with members.

We aim to keep the service available but do not guarantee it will be uninterrupted or error-free. It depends on third parties — Google Cloud, Vertex AI, MongoDB Atlas, Fast2SMS, Razorpay — and an outage at one of them can stop generation.

To the extent Indian law permits, Connec8 Plans shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. We are not liable for business losses, lost revenue, or member disputes arising from your gym operations. Our total liability for any claim is limited to the fees you paid us in the three months before it arose. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

We may terminate or suspend your account at any time for violations of these terms. You may cancel your subscription at any time through your account settings. Upon termination, your right to use the service will immediately cease. You may request a data export before account closure.

Published as required by the Consumer Protection (E-Commerce) Rules, 2020:

• You may cancel at any time. Your subscription then runs to the end of the term you have paid for and does not renew.
• Refunds: an unused subscription may be refunded within 7 days of payment. Credits already spent on generated plans are not refundable — the generation cost has been incurred. Where a generation failed and still charged you, we refund those credits in full on request.
• Refunds are returned to the original payment method within 7 working days of approval.
• We may suspend or end an account that breaches these terms, and will say why. If we end it without cause, we refund the unused part of the term.

These terms are governed by the laws of India. The courts at Bhopal, India have exclusive jurisdiction. We will try to resolve any dispute directly with you first.

We reserve the right to modify these terms at any time. Material changes are announced in the app at least 14 days before they take effect. We will notify you of significant changes via email or through the service. Continuing to use the service after changes constitutes acceptance of the new terms; if you do not accept them, you may cancel and be refunded the unused part of your term.

If you have any questions about these Terms of Service, please contact us:

Email: support@gymconnec8.com

Phone: +91 9752769420

Address: House No 22, Panchwati Colony, Airport road, Bairagarh, Huzur, Bhopal Madhya Pradesh - 462030

Grievance Officer — complaints about billing, the service or your data:

Name: Harshit Gandhi

Designation: Manager

Email: support@gymconnec8.com

Phone: +91 9752769420

Acknowledged within 48 hours, resolved within 30 days.