Support
How can we help?
Whether you run a gym on Connec8 Plans or your gym gave you the app, write to us and a person will get back to you.
support@gymconnec8.com
Within 24 hours on business days
Pick a topic
Each one opens an email with the right subject line.
For gyms
Setup and onboarding
Getting your gym, staff and QR code ready, or moving members across.
For gyms
Billing and credits
Your plan, invoices, payments, or how credits were used.
For members
Signing in and your account
Trouble with your OTP or password, switching gyms, or deleting your account.
For everyone
Something is not working
A bug, a crash, or a screen that does not look right. Screenshots help.
Reach us directly
- Phone
- +91 9752769420Business hours, IST
- Response time
- Within 24 hours on business daysSign-in and payment problems within 4 hours
Common questions
I forgot my password.
On the sign-in screen, enter your mobile number and tap "Forgot Password?". We send an OTP to that number and you choose a new password. This works the same way in the Staff app and the member app.
I am a member and I cannot see my plan.
Your plan appears once your gym has reviewed and released it, so check with your gym first. If you belong to more than one gym, make sure the right gym is selected in the app.
My OTP is not arriving.
Check that the number is entered without the country code and that your phone has signal. Wait a minute before asking for another. If it still does not arrive, email us with the number you are using.
How do I delete my account?
From inside the app — Profile in the member app, More in the Staff app. If you can no longer sign in, the account deletion page explains how to ask us to do it for you.Account deletion — membersAccount deletion — gyms
What should I include in my email?
Your gym name, the mobile number on your account, which app you are using, and what happened. A screenshot usually saves a round trip.
Terms, privacy and data questions are covered in Legal.